Product Support Specialist/Technician

Goodfield, IL
Full Time
Entry Level

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com

VIVO offers a robust benefits package including free health insurance for employees, a generous paid time off package and a fun and dynamic work culture. 

Flexible 40 hour shift. Team coverage M-F 8am-7pm and remote Sat 10am-2pm

The Product Support Technician is primarily responsible for assisting the Customer Service team with troubleshooting customer issues and directly handling escalated customer cases where greater technical expertise is required. In order to serve our customers in a timely, accurate, and professional manner, he/she must be a technical expert across the broad range of products sold at VIVO. The Product Support Specialist will continually look for patterns in product issues and seek to develop and maintain technical guides and product information, as well as submit feedback to continuously improve our products.

Technicians will additionally be responsible for a broad range of duties related to the technical aspect of VIVO’s products including but not limited to the creation of technical content for product manuals, monitoring new and existing products for quality and user experience, tracking of product specifications, and validating product samples. Depending on the individual’s skill level, this role may include 3D modeling (ie. CAD) and design work to support product development processes.

Job Responsibilities include:

  • Live Technical Support
  • Technical Resource Maintenance
  • Engineering Support

Skills & Qualifications:

  • High school diploma required
  • Demonstrated ability in problem solving and troubleshooting strongly preferred
  • Proficiency with Google Workspace applications (Docs, Sheets, Slides, etc) or Microsoft Office applications (Word, Excel, PowerPoint, etc) preferred
  • Experience with, aptitude, or willingness to learn CAD / 3D modeling a plus

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*