Customer Service Representative

Goodfield, IL
Full Time
Entry Level

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com

VIVO offers a robust benefits package including free health insurance for employees, a generous paid time off package and a fun and dynamic work culture.

Schedule for this position is Monday - Friday from 10 am to 7 pm and every 8th Saturday from 8 am to 4 pm.   This is an onsite position in Goodfield, IL.

The Customer Support Representative is responsible for assisting customers with questions on products, fulfilled orders and shipping issues.   

Key Accountability #1

Assist with Customer Questions

  1. Emails through HelpScout
  2. Phone Support
  3. Online Chat

Key Accountability #2

Assist with Customer Returns

  1. Manage incorrect returns
  2. Issue refunds as needed
  3. Contact reps when necessary and respond to cases with Amazon and other Marketplaces

Key Accountability #3

Solve Replacement & Shipping Issues for Customers

  1. Make labels for replacement parts if needed
  2. Cancel orders for shipping
  3. Ship and test replacements
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