Parts and Refurbishment Specialist

Goodfield, IL
Full Time
Entry Level

VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.com

VIVO offers a robust benefits package including free health insurance for employees, a generous paid time off package and a fun and dynamic work culture.

Hours for this position are Monday - Friday 8 am - 5 pm

The Parts and Refurbishment Specialist will be responsible for the following duties:

1. Refurbishments

Process returned products for refurbishment and resell
Repair/Rebox defective or broken returned products
Scrap product deemed unusable

2. Parts

Order Spare Parts from Factories. Both for existing and new skus
Ensure parts are picked, packed and shipped daily. This applies to regular and express shipments
Ensure the most cost effective method is used to ship spare parts
Identify and communicate any issues on the “Replacement Parts” sheet to Customer Service timely
Organize Spare Parts. This will include both physically and in inventory software
Communicate parts needed from returns to the refurbishment team either verbally or through their refurb sheet as available
Identify and consolidate common/shared parts
Take photos of spare parts and link to inventory software parts listings as time allows
Assist with improving and maintaining spare parts picking, packing and shipping program
Maintain department cleanliness
Respond to questions from the Customer Service team daily
Be available for questions from Customer Service by chat, email or in person as needed
Assist with identifying future spare parts space needs
Package spare parts shipments to customers in a way that ensures customers are likely to receive part in expected condition

Job Type: Full-time

Salary: From $18.00 -20 per hour plus productivity bonuses

Benefits:

  • Free Health insurance for employees
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Referral program
  • 401K Retirement plan
  • Anniversary bonus plan
  • Work hard/play hard culture

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

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